CUSTOMER SERVICE

Honest, reliable, quick, efficient, and doesn’t try pushing extra things down your throat to get extra money. I would recommend West End Garage to everybody. I dealt with Tim Baker and he answered all of my questions honestly and dumbed it down for me as well because I don’t know much about cars. The front desk lady (never got her name unfortunately) was a sweetheart as well.

Tim took my old 1993 Mustang that had overheated and blew head gasket. Got it running great and fixed a few other things before he felt comfortable giving it back. Trustworthy and reasonably priced

Tim took my old 1993 Mustang that had overheated and blew head gasket. Got it running great and fixed a few other things before he felt comfortable giving it back. Trustworthy and reasonably priced.

On February 1, 2024 my 1999, Lexus 300 GS with 166k, had a catastrophic oil leak coming from the cam seals , crank seal, the VVTi gear O-Ring,. So at 10:30 PM at the Loves truck stop in Malvern, about 40 minutes south of Little Rock, I was stranded. Finally got a tow truck (Eastend Towing) to get me at 3 AM. and take me to the Hampton Inn, back in Little Rock, which was across the street from the Lexus dealership. Long story even longer. The Lexus dealership wanted $5398.64 as well as quoting a battery installation for $266.17? basically $5650! Plus the $117.26 diagnostic charge for the privilege of making me lock up like a fainting goat, and faint on their show room floor then having to wake myself up by wav ring an ammonia capsule under my nose at the sticker shock of that price! Then I remembered my little tow-truck driver, who had mentioned West End garage. So I called the owner Tim Baker and made arrangements for my Lexus to be towed to West End garage. Tim did a thorough diagnostic on it, came up with the exact same problems and quoted them each line for line, including adding these ADDITIONAL items to this extremely deep engine repair: both valve cover gaskets, a new timing belt, a new serpentine belt, a new OEM Denso alternator *(it was not the battery that the Lexus dealer was trying to sell me for $266.17 but rather it needed a new alternator. That alternator installed was $457.19) OK so here's the bottom line, Tim Baker at West End garage's total price for everything including the $457.19 alternator install was only $2252.88!!! So Tim Baker at West End garage and his team save me $3402 as opposed to the dealership, and that did not include the $100 Towing that was in that price!? Or the fact that he completely de-greased the engine! But here's the best part?. I drove there with my wife and special needs 18 year old son to pick the car up so that they could follow me back all the way to Nashville that's a 5 hour drive. on a Friday in the 4 o'clock traffic in the dark! When I cranked it up, everything was perfect! No leaks, no smells, no overheating. The heat gauge held perfectly at normal operating temperature for the entire five hours. We drove back to back through the night 75 miles an hour, and it ran like a sewing machine, purred like a kitten, runs like a scalded dog! In fact, it was running so good that I missed my exit and drove all the way through downtown Nashville! I waited a month before writing this review to be sure that there were no latent leaks. Everything is perfect!!!! I couldn't be happier, and I would HIGHLY recommend this shop to anyone and everyone, including Elon! Also, a big shout out to whoever that tow truck driver was (I can't remember his name for the life of me, but I will NEVER FORGET that big beautiful Smith & Wesson .357 Magnum he had on the dashboard!) if he hadn't of mentioned Tim Baker and the West End Garage who knows where I would be right now. Also, Tim gave me his cell phone number to send pictures back-and-forth while we were working through the car issues. How many shop owners will give you their cell phone number these days? Can't say enough good things about this garage, their service, their price, and their end result product AWSOME! This is the only review I've ever written in my entire life! No one has paid me to write this. So next time, let me encourage you, if you have a car repair, do not take it to any dealership, take it over to Tim Baker at West End Garage Tim Baker will fix you up from headlight to tail pipe!

Needed a battery that was very difficult to install. It was costly, but the service was excellent and timely. I'll use West End again, definitely.

This shop has always been excellent. We have a 2005 Toyota Sequoia and a 2010 Honda Odyssey which are still running great since we get them serviced regularly.