Best Auto Repair, Little Rock

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CUSTOMER SURVEY

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
    Early drop-off M-F at beginning at 7:30 a.m.

CUSTOMER SURVEY

Customer Survey

"No Better Time Than The Present!"

It's an old phrase that offers wise words even today. The best time to give us feedback about your experience at West End Garage is right now. Please take a minute or two, while the details of your appointment are still fresh in your mind and let our team know how you feel about your auto repair service. At West End Garage we seek to provide remarkable customer service, and sharing even the smallest details about your service helps us improve.

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I was greeted and waited on promptly
I was treated courteously.
The recommended service / maintenance was clearly explained to me.
Auto Repair / Service
The Service was completed to my satisfaction.
The service was completed in the estimated time.
I was pleased with the condition of the vehicle when it was returned to me.
Overall Opinion
My overall experience was a good one.
I would recommend you to family/friends/Associates.
I would do service with you again.

What People Say About Us

  • reviewiconEngine Maintenance, near Little Rock, Tennessee
    , 02/01/2024

    On February 1, 2024 my 1999, Lexus 300 GS with 166k, had a catastrophic oil leak coming from the cam seals , crank seal, the VVTi gear O-Ring,. So at 10:30 PM at the Loves truck stop in Malvern, about 40 minutes south of Little Rock, I was stranded. Finally got a tow truck (Eastend Towing) to get me at 3 AM. and take me to the Hampton Inn, back in Little Rock, which was across the street from the Lexus dealership. Long story even longer. The Lexus dealership wanted $5398.64 as well as quoting a battery installation for $266.17? basically $5650! Plus the $117.26 diagnostic charge for the privilege of making me lock up like a fainting goat, and faint on their show room floor then having to wake myself up by wav ring an ammonia capsule under my nose at the sticker shock of that price! Then I remembered my little tow-truck driver, who had mentioned West End garage. So I called the owner Tim Baker and made arrangements for my Lexus to be towed to West End garage. Tim did a thorough diagnostic on it, came up with the exact same problems and quoted them each line for line, including adding these ADDITIONAL items to this extremely deep engine repair: both valve cover gaskets, a new timing belt, a new serpentine belt, a new OEM Denso alternator *(it was not the battery that the Lexus dealer was trying to sell me for $266.17 but rather it needed a new alternator. That alternator installed was $457.19) OK so here's the bottom line, Tim Baker at West End garage's total price for everything including the $457.19 alternator install was only $2252.88!!! So Tim Baker at West End garage and his team save me $3402 as opposed to the dealership, and that did not include the $100 Towing that was in that price!? Or the fact that he completely de-greased the engine! But here's the best part?. I drove there with my wife and special needs 18 year old son to pick the car up so that they could follow me back all the way to Nashville that's a 5 hour drive. on a Friday in the 4 o'clock traffic in the dark! When I cranked it up, everything was perfect! No leaks, no smells, no overheating. The heat gauge held perfectly at normal operating temperature for the entire five hours. We drove back to back through the night 75 miles an hour, and it ran like a sewing machine, purred like a kitten, runs like a scalded dog! In fact, it was running so good that I missed my exit and drove all the way through downtown Nashville! I waited a month before writing this review to be sure that there were no latent leaks. Everything is perfect!!!! I couldn't be happier, and I would HIGHLY recommend this shop to anyone and everyone, including Elon! Also, a big shout out to whoever that tow truck driver was (I can't remember his name for the life of me, but I will NEVER FORGET that big beautiful Smith & Wesson .357 Magnum he had on the dashboard!) if he hadn't of mentioned Tim Baker and the West End Garage who knows where I would be right now. Also, Tim gave me his cell phone number to send pictures back-and-forth while we were working through the car issues. How many shop owners will give you their cell phone number these days? Can't say enough good things about this garage, their service, their price, and their end result product AWSOME! This is the only review I've ever written in my entire life! No one has paid me to write this. So next time, let me encourage you, if you have a car repair, do not take it to any dealership, take it over to Tim Baker at West End Garage Tim Baker will fix you up from headlight to tail pipe!

  • reviewiconEngine Maintenance, near Little Rock, Tennessee
    , 01/03/2024

    Needed a battery that was very difficult to install. It was costly, but the service was excellent and timely. I'll use West End again, definitely.

  • , 05/11/2023

    This shop has always been excellent. We have a 2005 Toyota Sequoia and a 2010 Honda Odyssey which are still running great since we get them serviced regularly.

  • , 10/08/2022

    They are the best they check it out price fairly and guarantee their work can't ask for anything more.

  • reviewicon
    , 09/26/2022

    My dad works there so it must be good! But I'm there sometimes too.

  • reviewicon
    , 09/10/2022

    Just used West End Garage for the first time this week. I was VERY happy! Their prices were very reasonable and they kept me informed of the progress of the work. They were knowledgeable without being arrogant or condescending which is especially refreshing as a woman who understands nothing about vehicles. I have definitely found my go-to mechanic for any future needs. Highly recommend this place for anyone who needs service on their vehicles.

Call us for service: 501-455-4396

ASE (Automotive Service Excellence)
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