Best Auto Repair, Little Rock

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Auto Insurance FAQs

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
    Early drop-off M-F at beginning at 7:30 a.m.

Auto Insurance FAQs

Auto Insurance FAQs

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Who do I call to file a claim?

Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.

What does my policy require me to do after an accident?

Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.

Want more information on your rights? To make an appointment, call us at 501-455-4396 or make an appointment online!

What People Say About Us

  • , 01/03/2024

    Needed a battery that was very difficult to install. It was costly, but the service was excellent and timely. I'll use West End again, definitely.

  • , 05/11/2023

    This shop has always been excellent. We have a 2005 Toyota Sequoia and a 2010 Honda Odyssey which are still running great since we get them serviced regularly.

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    , 10/08/2022

    They are the best they check it out price fairly and guarantee their work can't ask for anything more.

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    , 09/26/2022

    My dad works there so it must be good! But I'm there sometimes too.

Little Rock
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    , 09/10/2022

    Just used West End Garage for the first time this week. I was VERY happy! Their prices were very reasonable and they kept me informed of the progress of the work. They were knowledgeable without being arrogant or condescending which is especially refreshing as a woman who understands nothing about vehicles. I have definitely found my go-to mechanic for any future needs. Highly recommend this place for anyone who needs service on their vehicles.

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    , 07/01/2022

    I was quoted a price of over $1700 to have the A/C on my 2009 GMC Sierra repaired by a local large dealership. Budd at West End Garage said he would check it out and there was a good possibility he could fix it without having to replace the compressor. He replaced what he thought was wrong (after calling me and explaining what his plan was). He wound up fixing my A/C for a few dollars more than $300 (saving me more than $1400) The A/C now blows the coldest air it has since I can remember. Not only did they save me a ton of money, but were super nice and informative in the process. Thanks West End Garage.

Call us for service: 501-455-4396

ASE (Automotive Service Excellence)
Jasper
ASE Master Technician
BBB Accredited Business
BG Products
Napa
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